You receive personal service because this is a one-person show. Unfortunately this does mean that when I am away, the office is closed. But this is only a small percentage of each year.
The next dates when the office will be closed are:
- 28th March to 20th April (office reopens 21st April); Trip through Western Qld, Western NSW & Victoria. Emails and phone messages will be checked every few days, and Twitter most days.
- 28th August to 25th September (office reopens 26th September); I will be on a Quadrant farm tour to Ireland and the United Kingdom. During this tour contact will be just for urgent matters, as one of my jobs on the tour is taking photographs and these 4 weeks will be exceptionally busy. However if you send me an email I will respond as soon as possible when I return. The best way to stay in contact with me at this time is to come on the tour! We are visiting more than a dozen farms in Ireland and the UK, and visiting at least two Farmers Markets (one in Dublin, the other probably in England). I’ll be helping fellow travellers capture the photographs they are after, so if you are looking to improve your photographic skills, this is a great opportunity!
Overseas Christmas orders are ideally ordered many weeks before Christmas, to ensure delivery in plenty of time. The standard airmail delivery time is 10-14 days to most countries however the delivery of some parcels can be delayed by 2 months, late in the year. That said, I have sent books to New Zealand just a week before Christmas, and they’ve been delivered before 25th December. But the shorter the transit time allowed, the riskier timely delivery becomes, due to massive volumes at this time of year. If ordering gifts for overseas residents for a particular occasion, I recommend ordering as early as possible, whatever time of year it is.
As soon as I return from being away, orders are packed and mailed out in the order they were received. When there is a special offer deadline, all orders received prior to the specified deadline receive the special offer.
When I am away phone messages & emails are checked as frequently as possible however it is sometimes difficult. I work long hours when away and in any case am often a large distance from the nearest phone connection or mains power supply. Please note the suggested contact methods listed above.
If you are purchasing a gift for an upcoming event please note the above dates when I will be away and don’t forget to order in plenty of time. If you have any queries please don’t hesitate to contact me.
Tags: Fiona Lake Photography