admin & other info

Books and Postcards

If you are dissatisfied with your purchase for any reason whatsoever you may return the books or postcards to me for a refund, providing the books or postcards are in perfect condition and sent back within 5 days.

The cost of the books or postcards will be returned to you immediately however because the refund is due to a change of mind the cost of postage either way cannot be refunded.

Photographic Prints

If photographic prints aren’t looked after, for example they’re exposed to extreme heat by being left in the full sun or shut in an extremely hot car, they may be damaged (although it may not be immediately obvious).

If unframed prints are handled carelessly they can be scratched or creased. I wouldn’t want to buy a photograph that had been mistreated in this way and I’m sure you wouldn’t want to either. For this reason, I cannot accept returns of photographic prints due to a change of mind, in case the care of them has been less than ideal.

There is always a first time for everything, but to date I haven’t ever had a purchaser who has asked if they could return a photograph because they were dissatisfied.

Damage in Transit

If your purchase has been damaged in transit then you must draw it to the attention of the freight depot or courier as soon as your purchase is handed to you.

In the rare cases of damage that I have encountered the outside packaging material has been clearly damaged (torn or dented) or there has been the unfortunate and unmistakable tinkle-tinkle of broken glass when the box was moved.

The damage must be immediately noted in writing by the freight company (sorry I do need to make sure that it just didn’t fall on its face because the hook came out of the wall).

Please email, fax or phone me on the same day with the name and the phone number of the freight service person you spoke to and send the damaged goods back to me within 5 days, and your purchase will be replaced as soon as possible and at no charge.

All goods leave here in good condition and fortunately I’ve had very, very few items damaged in transit over the years. But of course accidents are always possible so if your purchase is damaged then I will make every effort to rectify the situation as quickly and easily as possible, just as I would like others to do if I had that sort of headache.